1. Information We Collect
We collect information to operate and improve our services. This includes:
a) Information You Provide
- Name, email address, phone number
- Company information
- User credentials
- Support requests or survey responses
b) Automatically Collected Information
- Device type, operating system, browser
- IP address
- Location (if enabled)
- Usage logs and telemetry
c) Customer Data
We process files, documents, design maps, field-collected data, and project-specific content you upload to ECSafety. You, as the customer, retain ownership of this data.
2. How We Use Your Information
We use your information to:
- Deliver, operate, and maintain the platform
- Authenticate users and manage accounts
- Analyze platform usage and performance
- Provide customer support
- Comply with legal obligations
We do not sell your personal data.
3. Use of AI and Machine Learning
ECSafety includes AI-powered features (e.g., error detection, auto-reporting, predictive analytics). These use:
- Internal algorithms
- Anonymized and aggregated field data
- Customer inputs processed in real time
ECSafety does not use identifiable customer data to train public AI models.
All AI outputs are informational and should be reviewed by humans before use in regulatory or mission-critical decision-making.
4. Legal Bases for Processing (GDPR)
If you are in the EU or UK, we process your data based on:
- Your consent
- Performance of a contract
- Legitimate interests (e.g., service improvement, fraud prevention)
- Legal obligations
6. International Data Transfers
ECSite is based in the United States. If you are outside the U.S., your data may be transferred, stored, or processed in the U.S. or other countries where we or our vendors operate.
We rely on contractual safeguards (such as Standard Contractual Clauses) where required by law.
7. Data Retention
We retain your personal and customer data only as long as necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
After account closure, data will be deleted within 60 days unless otherwise agreed.
8. Your Rights
If you are in the EU/EEA/UK (GDPR)
You have the right to:
- Access and correct your data
- Object to or restrict processing
- Request deletion ("right to be forgotten")
- Data portability
- File a complaint with a data protection authority
If you are in California (CCPA)
You may request:
- Disclosure of what personal information we collect
- Deletion of your data
- Opt-out of "sale" (ECSite does not sell personal data)
Submit requests at: privacy@ecsiteapp.com
9. Data Security
We use industry-standard security practices including:
- Encryption in transit and at rest
- Access controls
- Audit logs and monitoring
- Role-based access control
Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and report any suspected issues promptly.
11. Children's Privacy
ECSafety is not intended for children under 16. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you through the Service or by email. Your continued use of ECSafety after changes means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
ECSite, Inc.97 E Brokaw Road, Suite 120
San Jose, CA 95112
privacy@ecsiteapp.com